In this section
We’ve put together answers to some of the most common questions about Awe & Bloom. Whether you’re a trade customer, placing a bulk order, or simply shopping for your home, you’ll find guidance on payment, delivery, returns, and more below.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. Trade customers can arrange invoice payments.
Can I place a trade or bulk order?
Yes, we offer trade and bulk order pricing. Contact our sales team for details.
How long does delivery take, and which countries do you ship to?
UK delivery usually takes 2–5 working days. International shipping is available on request.
Do you offer free shipping thresholds?
Yes, free UK mainland shipping is available on qualifying orders.
How do I create an account, and what are the benefits?
You can create an account to track orders, save details, and access trade discounts.
How can I track my order?
You’ll receive a tracking link by email once your order has been dispatched.
What is your returns or refund policy?
We accept returns within 14 days of delivery if items are unused and in their original packaging.
What if my item arrives damaged or defective?
Contact us immediately with photos of the damage, and we’ll arrange a replacement or refund.
Do you offer installation services or support?
We don’t install directly but provide full installation guides.
Are your materials safe?
Yes, our materials are non-toxic, a selection are UV resistant, and many are fire rated.
Do you offer samples before purchase?
Yes, samples are available for many of our products on request.
How do I contact customer support?
You can contact our support team by phone or email for any queries.
FAQ's specific to our product range can be found at the bottom of each main sections landing page.